This website is owned and operated by Solaine Douglas Nutrition. If you have any questions, or need further information then please contact: hello@solainedouglas.com. 

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. When you visit this website, use my services, or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website, use my services or purchase products. 

If you are under 18, you agree that you are here with your parent or guardian’s full knowledge and permission, and that they are responsible for any purchases made on your behalf. 

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Content Disclaimer
On this website and in my social media accounts, I provide information about health. It is general in nature and solely for educational purposes:

• We are not responsible for the use that you make of that information. 
• Please be aware that the generalised information we provide is not a substitute for specialist advice tailored to your individual circumstances. It is important that you understand that generalised information about health and well-being is never a substitute for professional advice specific to your own health or a substitute for seeking medical help.  
• There is no professional relationship formed by your visit to our website unless you explicitly choose to work with us by purchasing our services.
• Any testimonials or results we may display on this website are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results. 
• While we take all reasonable care to ensure that the information we provide is accurate, relevant and up to date, we make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let us know!  
• We may modify the content provided on this website at any time, including altering or deleting it without notice.

Purchasing Products & Services
Service and product fees are as outlined on the website (solainedouglas.com) and are current as at the time of payment. Payment is due at the time of booking via one of the following payment methods: Visa, MasterCard or Direct Debit. By placing an order via the Website, you are offering to purchase Products and/or Services (as applicable) from Solaine Douglas subject to these Terms and Conditions. Each Order you place will be a separate and binding contractual agreement between you and Solaine Douglas and with respect to the supply of the Products and/or Services in accordance with these Terms and Conditions. Please refer to the individual product or services terms and conditions of service on the respective checkout page. You agree that Solaine Douglas reserves the right in its sole discretion to accept or reject an Order, and that Orders are subject to availability of the relevant Products and/or Services.

All prices are quoted in AUD and are subject to change without further notice.

All prices are inclusive of GST (unless otherwise stated).

Delivery of Products & Services
It is your responsibility to ensure your device is technically suitable to download the Products prior to placing an Order. Solaine Douglas takes no responsibility where the Products fail to download to your device due to a technical error; and If you encounter a technical error in attempting to download the Products, please contact Solaine Douglas at hello@solainedouglas.com for assistance.

Refunds & Payments
Please refer to the terms set out in the contractual agreement for the individual products or services you are purchasing from Solaine Douglas. 

Unless otherwise stated within the individual contractual agreement or terms and conditions (available on the respective checkout page) of the product or service you purchase, you acknowledge that: 

• You are responsible for any ongoing payments as outlined in a payment plan you enter into regardless of whether you utilise the service. 
• No refunds will be provided on any digital products or service. 
• All products and services are non-transferrable. 
• You are not entitled to ongoing use of any service beyond the agreed timeframe. 

Governing Law
The validity, interpretation and construction of this Agreement shall be governed and construed in accordance with the laws of the State of Queensland, Australia with the sole jurisdiction and venue of any dispute being Brisbane, Queensland. The Client further agrees to be bound by the laws in Queensland even if the country’s laws in which the Client resides are in conflict with the laws of Queensland in accordance with the Hague Act and related statutes.

Other Documents
These terms and conditions are to be read in conjunction with our Privacy Policy as well as the Informed Consent and Disclaimer signed before becoming a Client.

Intellectual Property
The Intellectual Property in the Website and all Content (“Website IP”) and Products (“Products IP”) is exclusively owned and controlled by Solaine Douglas Nutrition and our third party affiliates, licensors and/or licensees and is protected by Australian and international law governing intellectual property rights. The Website IP and Products IP remains Solaine Douglas Nutrition’s exclusive property throughout the world in perpetuity. You are not permitted to save, download, reproduce, display, copy, alter, conceal, adapt, perform, transmit, broadcast, sell, license or otherwise exploit any Website IP unless you have the express prior written authorisation of Solaine Douglas.
For Products and client resources purchased via the Website or emailed to you (the client or customer), you will have a non-exclusive, non-transferable and non-assignable right to view and use the Products, and for Products obtained through digital download via the Website, display one copy of the Products on a device of your choosing, for private, domestic and non-commercial purposes only.

Liability
Subject to the application of any Non Excludable Conditions, Users hereby release Solaine Douglas Nutrition from all claims and Solaine Douglas Nutrition is not responsible nor liable for any injury, illness, direct or indirect damage, loss (financial, reputation or otherwise) or consequential, exemplary or aggravated damages arising from:
your use of, or inability to use, the Website;
your use of, or reliance on, the Products, Services or Content;
any User Content that is created, or otherwise appears, via the Website;
any failure by Solaine Douglas Nutrition offer other third parties to provide any information, service, feature or functionality via the Website; and
your use of third-party services (including any sharing to third-party websites) in conjunction with the Website.
Users hereby acknowledge and confirm that they are on notice of Solaine Douglas Nutrition’s disclaimer of warranties and limitation of liability set forth in this clause or elsewhere in these Terms and Conditions (“Disclaimers & Limitations”) and expressly agree to these Disclaimers and Limitations as a condition of using the Website.

Important Notes
Solaine Douglas is not a medical doctor and does not service medical emergencies or diagnosis. The Products, Services and Content must not be used or relied on as a substitute for medical, healthcare or other relevant professional advice, or for the purpose of diagnosis or treatment of any medical condition.
Please contact me via email at hello@solainedouglas.com if you have any questions, concerns or require clarification on any of our terms and conditions.

Thanks for being part of Solaine Douglas Nutrition